Go Simple Go Smart / Legal

Service Level Agreement

Go Simple Go Smart LLC · party and service names changed 2026-08-08
MODIFIED — DO NOT PUBLISH BEFORE COUNSEL REVIEW.
Changed 2026-08-08: contracting party changed from the predecessor entity (a corporation) to Go Simple Go Smart LLC (a limited liability company); service names relabeled to GSGS; policy URL policy URL updated to www.gosimplegosmart.com.

Counsel must verify: (1) LLC state of formation vs. the Illinois choice-of-law clause; (2) principal place of business — the prior address was carried over unverified; (3) whether existing customer agreements with the predecessor entity require assignment or novation, which this edit does not accomplish; (4) the referenced Privacy Policy does not exist at any URL.

Verbatim pre-change copies and the full change record are kept outside the publish root.

Service Level Agreement

This Service Level Agreement (“SLA”) is a policy governing the use of SaaSEIM’s (the “Company”) GSGS Health and GSGS Legal services running within the Amazon Web Services and S3 environments (“the System”.) under the terms of the reseller agreement and terms of service for the GSGS Health and GSGS Legal services. between Go Simple Go Smart LLC and its affiliates (“us” or “we”) and resellers and users of the System (“you”). This SLA applies separately to each account using the System. Unless otherwise provided herein, this SLA is subject to the terms of the reseller agreement and terms of service (together “Agreements”) and capitalized terms will have the meaning specified in those documents. We reserve the right to change the terms of this SLA in accordance with the Agreements.

Service Commitment

Company will use commercially reasonable efforts to make the System continuously available subject to service interruptions for maintenance and disruptions attributed to the AWS and the S3 services provided by Amazon.

Service Disruption Exclusions

The Company’s Service Commitment does not apply to any unavailability, suspension or termination of the System or System performance issues: (i) that arise from our suspension or termination of your rights to use the System in accordance with the Agreements; (ii) caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of the Amazon S3 environment; (iii) that result from any actions or inactions of you or any third party; or (iv) that result from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control).